Effective Date: 07/03/2022
Last Updated: 19/09/2024

Teleobi (“Company”, “we”, “us”, or “our”) is committed to safeguarding the privacy and confidentiality of the personal and business data you (“User”, “you”) provide while using our services. This Privacy Policy outlines how Teleobi collects, uses, stores, and protects your data in compliance with the Information Technology Act, 2000 and applicable data protection laws of India.

1. Data We Collect

We collect and store the following categories of information:

a. User-Uploaded Data:

Contacts, media, messages, customer details, and campaign material uploaded by the User on the Teleobi dashboard for the purposes of marketing, automation, or communication.

b. Social Platform Integrations:

When you connect your business accounts on platforms like Facebook, Instagram, Telegram, or WhatsApp, we collect necessary data such as:

 – Page or account ID and metadata

 – Customer chat histories and contact details

 – Marketing interaction logs

 – Relevant permissions (read/write as authorized by you)

c. Account & Contact Information:

 – Name, email, mobile number, organization details, billing information, and technical logs related to your use of our platform.

2. Purpose of Data Usage

The data collected is used exclusively for:

 – Enabling you to build and manage marketing campaigns

 – Automating customer communication via bots and flows

 – Analyzing engagement for performance tracking

 – Providing technical support and updates

 – Legal or regulatory compliance (if required)

3. Data Sharing & Disclosure

Under no circumstances does Teleobi share, rent, sell, or trade any user data — including contact information, uploaded materials, or third-party platform data — with external parties, affiliates, or advertisers.

Access to your data is strictly limited to authorized personnel bound by confidentiality obligations.

4. Data Security

We employ industry-standard security measures including:

 – SSL/TLS encryption

 – Multi-layered firewalls

 – Role-based access control

 – Regular audits and monitoring

These measures ensure that your data remains secure, intact, and inaccessible to unauthorized individuals.

5. User Rights

As a data subject, you have the right to:

 – Access or review your data

 – Modify or delete your account information

 – Revoke third-party platform integrations

 – Request export of your data

To exercise these rights, contact: [email protected]

6. Data Retention

We retain user data for as long as your account remains active and for a maximum of 36 months post-deactivation unless legally required otherwise. After this period, your data is automatically and securely deleted from our systems.

7. Compliance with Legal Authorities

In cases where legally mandated by a government authority or court order, data may be disclosed in accordance with applicable laws. In such events, you will be notified unless prohibited by law.

8. Policy Changes

Teleobi reserves the right to amend this Privacy Policy. Any updates will be reflected with a revised “Last Updated” date and will be effective upon publication on our website.

9. Governing Law & Jurisdiction

This Policy is governed by Indian law. All disputes shall fall under the exclusive jurisdiction of the competent courts located in Jhansi, Noida, or Delhi, India.

10. Contact Us

For questions or concerns regarding this policy, please contact:
📧 [email protected]
📞 +91 9114 9114 50