Fair Usage Policy

This Fair Usage Policy ("Policy") outlines the acceptable and reasonable usage of the services offered by Teleobi or Yellow E-Commerce ("Company", "we", "us", "our"). This Policy is incorporated by reference into Teleobi's Terms and Conditions and is designed to ensure all users receive high-quality service without misuse, overuse, or abuse of system resources.

By using Teleobi's services, the user ("you", "your", "Customer") agrees to adhere to the principles outlined below.

1. Purpose

Teleobi offers tools for automated marketing, messaging, and campaign management through integrations with third-party platforms like WhatsApp, Instagram, Facebook, and Telegram. The platform is intended for legitimate, lawful, and responsible use in alignment with business communication and marketing objectives.

This Fair Usage Policy ensures that:

• All users get a consistent and reliable experience.
• No single user's activities degrade the performance or accessibility of the platform for others.
• The services are not misused in ways that violate laws, third-party terms (for example, Meta's policies), or ethical norms.

2. Acceptable Use

Users are expected to use the platform in a manner that is:

• Aligned with applicable laws and regulations.
• Respectful of platform bandwidth, resource allocation, and API rate limits.
• In compliance with third-party provider terms (for example, Meta's Business and Messaging Policies).

Permitted usage includes:

• Sending promotional and transactional messages to your own audience with proper opt-in.
• Running marketing automations with fair frequency and volume.
• Uploading business-related creatives, templates, and data only.

3. Prohibited Use

The following activities are strictly prohibited under this Policy:

• Spamming or bulk messaging to non-opted-in users.
• Misuse of WhatsApp Business API or violation of Meta's guidelines (for example, banned keywords, abusive frequency).
• Uploading illegal, obscene, offensive, or infringing content (for example, hate speech, pornographic materials, pirated content).
• Using Teleobi for phishing, scams, impersonation, or any deceptive behavior.
• Automating interactions in a way that violates third-party platforms' rules, rate limits, or terms of service.
• Creating multiple accounts to bypass plan limitations or fair use thresholds.

Teleobi reserves the right to monitor usage and take corrective actions, including but not limited to warnings, suspension, account termination, and legal action.

4. Rate Limits and Resource Thresholds

To ensure smooth operations:

• Accounts on Free and Paid plans may have daily or monthly message limits, API call caps, and data storage quotas.
• Teleobi may implement soft limits (alerts) and hard limits (temporary blocks) if usage exceeds reasonable thresholds.
• Excessive usage of bandwidth, storage, or automated actions may trigger intervention by our technical team.

If your business use case demands higher usage, please contact us for an Enterprise Plan or Custom Quotation.

5. API and Integration Dependency

• Teleobi relies on third-party services (for example, Meta APIs). Users must ensure their usage is compliant with the terms of those platforms.
• Abuse of these APIs through Teleobi may result in account disconnection, ban by Meta, or loss of access, for which Teleobi will bear no responsibility.

6. Enforcement and Violations

Teleobi reserves the right to:

• Investigate and audit any suspicious activity or violation.
• Suspend or terminate services without refund in case of abuse.
• Report illegal activity to appropriate authorities.

False complaints, including fabricated cybercrime or consumer complaints, may result in legal counteraction by the Company under applicable Indian law, with jurisdiction lying in Jhansi, Noida, or Delhi.

7. Modifications to the Policy

Teleobi may update this Fair Usage Policy at any time, with or without notice, by posting an updated version on its website. Continued use of the services after any modifications implies acceptance of the revised Policy.

8. Contact Us

For clarifications, complaints, or upgrade requests related to this Fair Usage Policy, please contact:

• Email: [email protected]
• Phone: +91 9114911450